Effective Date: January 1, 2026
At FIORI CELEBRATIONS, we strive to provide exceptional event planning and decoration services. We understand that plans may change, and this Refund & Cancellation Policy outlines the terms regarding cancellations, refunds, and rescheduling of our services.
Booking Confirmation
Your booking is confirmed only after receiving the required advance payment and written confirmation from FIORI CELEBRATIONS. By confirming your booking, you agree to the terms outlined in this Refund & Cancellation Policy.
Cancellation Policy
Clients wishing to cancel their booking must notify FIORI CELEBRATIONS in writing through email or our official contact channels.
- Cancellations made more than 30 days before the scheduled event may be eligible for a partial refund after deducting administrative and planning expenses.
- Cancellations made within 15 to 30 days before the event may receive a partial refund based on services already arranged and expenses incurred.
- Cancellations made less than 15 days before the scheduled event are generally non-refundable, as preparations, vendor bookings, and material purchases would have already begun.
Advance Payments
Advance payments made to secure an event date are generally non-refundable. These payments are used to reserve your event date, schedule resources, and begin planning and procurement activities.
Refund Policy
If a refund is approved by FIORI CELEBRATIONS, it will be processed using the original payment method wherever possible. Refunds are typically processed within 7 to 14 business days after approval.
Refund amounts may be reduced to cover expenses already incurred, including but not limited to planning services, venue visits, vendor payments, customized decorations, transportation, and materials purchased specifically for your event.
Rescheduling Events
If you need to reschedule your event, please contact us as early as possible. We will make every reasonable effort to accommodate your new event date, subject to availability. Additional charges may apply depending on vendor commitments and event requirements.
Non-Refundable Services
The following services are generally non-refundable once confirmed or completed:
- Customized event decorations
- Personalized floral arrangements
- Venue setup and installation services
- Third-party vendor bookings
- Special order materials and customized products
- Completed event planning and consultation services
Event Cancellation by FIORI CELEBRATIONS
If FIORI CELEBRATIONS is unable to provide the agreed services due to unforeseen circumstances beyond our control, including natural disasters, government restrictions, or emergencies, we will work with you to reschedule the event or provide an appropriate refund where applicable.
Force Majeure
FIORI CELEBRATIONS shall not be held responsible for delays, cancellations, or failure to perform services resulting from events beyond our reasonable control, including severe weather, natural disasters, pandemics, strikes, government actions, or other unforeseen circumstances.
Changes to Event Requirements
Any changes requested after booking confirmation, including changes to venue, event date, guest count, decoration theme, or service scope, may result in additional charges and are subject to availability.
Contact Us
If you have any questions regarding cancellations or refunds, please contact FIORI CELEBRATIONS through our official website at https://fioricelebrations.com. Our team will be happy to assist you.